Privacy Policy & Customer Policies
Effective Date: February 10, 2025
At LuxeGlittz, we prioritize your satisfaction and are committed to ensuring transparency in all aspects of your shopping experience. Below, we outline our key policies regarding privacy, refunds, returns, and more.
1. Privacy Policy
We are dedicated to protecting your personal information. Our Privacy Policy outlines how we collect, use, and secure your data, including:
- Personal Information Collected: Name, contact details, payment information, and site interactions.
- Usage: Order processing, personalized recommendations, and security purposes.
- Data Security: Encryption and strict access controls.
- Your Rights: Access, correction, deletion, and marketing opt-outs.
For more details, read our full Privacy Policy or contact us at info@luxeglittz.com.
2. Refund and Returns Policy
Eligibility for Returns
If you are not completely satisfied with your purchase, we offer an easy return process. Items may be returned under the following conditions:
- The return request is made within 14 days of delivery.
- The item must be unused, unworn, and in original packaging.
- Proof of purchase is required.
Items Not Eligible for Return
- Personalized or custom-made jewelry.
- Earrings due to hygiene reasons (unless defective or damaged).
- Clearance or final sale items.
How to Initiate a Return
To request a return, please contact returns@luxeglittz.com with your order number and reason for return. We will provide return instructions and shipping details.
Refund Process
- Refunds will be issued to the original payment method within 7–10 business days after receiving and inspecting the returned item.
- Shipping fees are non-refundable.
- If the product is defective or incorrect, we will cover the return shipping cost.
Exchanges
We offer exchanges for items of the same value. If you’d like a different product, a refund will be issued, and you can place a new order.
For more information, please visit our Returns & Refunds page or contact our support team.
